1. When you are eligible for a refund

● We cancel before work starts: If we cannot take your project after you have paid the listed SecureStack commitment or deposit, we refund amounts you paid for that order within seven (7) business days of our written notice to you.

● Duplicate or wrong-amount charge: If our bank or payment partner posts a duplicate charge or an amount that does not match your signed invoice, we correct it; the difference is refunded to the original method where technically possible, or settled by bank transfer with your written consent.

● Cooling-off for purely prepaid website packages (Starter / Business only): If you paid in full upfront and we have not started execution (no design draft, no repository access, no kick-off call completed as defined in your order), you may cancel within forty-eight (48) hours of payment confirmation and receive a full refund of that upfront payment. After kick-off or first deliverable, Section 2 applies.

2. When we do not refund (or only partial refund)

● Work already delivered: Fees for completed milestones (e.g. approved pages, shipped builds, published app binaries, source handover) are not refundable, because delivery and engineering time cannot be recovered.

● 5% commitment (website & app checkout): Once we have begun discovery, scheduling, or contract preparation using that payment, the commitment is treated as earned against admin and scoping and is non-refundable unless we failed to respond within five (5) business days of cleared payment without a force-majeure reason — in that case we refund the commitment in full.

● Client-caused delay or scope change: No refund for idle time when delivery slips because you did not supply content, access, approvals, or app-store credentials on agreed dates. Paid amounts may beapplied to revised milestones instead.

● Subjective dislike after approved milestone: If you signed off a milestone in writing (or in email) and later change your mind, standard fees remain due; we may offer revisions only where your SOW includes revision rounds.

● Third-party fees: Apple / Google developer accounts, domains, hosting, SMS, maps, or payment gateway charges paid on your behalf are pass-through and not refunded by us once the third party has billed.

● Abuse or breach: If you breach our Terms (e.g. unlawful content, harassment, or fraud), we may terminate without refund for undelivered future milestones.

3. How refunds are processed

1. Email techrintz@gmail.com with invoice number, payment date, amount, and reason. You may also call +91 9884735477.

2. We acknowledge within two (2) business days and decide within five (5) business days whether your case matches Section 1 or 2.

3. Approved refunds are sent to the original UPI / card / bank method where the payment network allows; otherwise we use NEFT/IMPS to the bank account name matching your invoice after KYC-based verification (PAN / GST details if already on file).

4. Banks and wallets typically credit within 5–14 business days after we initiate; that delay is outside our control.

4. Chargebacks and disputes

Contact us before raising a payment dispute. Good-faith errors are fixed quickly. Unfounded chargebacks may lead to suspension of work and recovery of fees and chargeback penalties where permitted by law.

5. Changes

We may update this policy; the "Last updated" date will change. Orders accepted before a change keep the policy version referenced in their SOW unless both parties agree otherwise.

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